DJI Care Enterprise Basic (2-Year Plan) for Matrice 350 RTK

Professional Protection for Critical Missions

The DJI Care Enterprise Basic 2-Year Plan provides robust, long-term protection for your Matrice 350 RTK. In the high-stakes environments of industrial inspection and public safety, operational continuity is paramount. This plan significantly mitigates risk by offering up to four affordable replacements over a two-year period, covering incidents such as pilot error, water damage, signal interference, and accidental crashes.

Extended Warranty and Rapid Recovery

Beyond accident protection, this 2-year plan extends the official DJI warranty for your M350 RTK, protecting your investment against manufacturing defects for the full duration of the coverage. This plan is strictly bound to a single serial number, ensuring dedicated protection for your specific asset. By utilizing DJI’s streamlined fulfilment process, your organization can minimize downtime and ensure a damaged aircraft is replaced with a unit that meets factory-new performance standards.

Key Features & Benefits

• Up to 4 Replacements: Access four replacement units within the 2-year coverage period (typically allocated as 2 per year) for a small, fixed additional fee.

• Comprehensive Accident Coverage: Protection against common field risks including bird strikes, interference, and accidental water damage.

• Official Warranty Extension: Covers main components against manufacturing faults for the full 24-month period.

• Free Two-Way Shipping: DJI covers all logistics costs within the UK when using the Care Enterprise service for replacements or warranty repairs.

• Dedicated Serial Binding: Protection is hard-linked to your specific M350 RTK to ensure consistent, reliable coverage for that individual asset.

Activation Instructions

This is a digital product delivered via email activation keys. Please note the following binding requirements to ensure your coverage is valid:

• Fulfilment: Your unique activation code and guide will be sent to your registered email address within 24 hours to 14 working days.

• 72-Hour Window: To avoid a manual verification process, this plan should be bound to your Matrice 350 RTK within 72 hours of the aircraft's initial activation.

• Manual Verification: If the 72-hour window has passed, you must record and upload a verification video via the DJI Service Portal for approval before the code can be bound.

• Renewal Continuity: To maintain 24 months of continuous protection, this plan must be bound before any existing coverage expires.

Activation Information

DJI Care Enterprise Basic must be bound to your aircraft within the official activation window—typically 48 to 72 hours after first use, depending on the model. After your purchase is processed, you will receive a digital activation code via email, generally within 14 days. To complete the process, visit the DJI Care official activation page, enter your code, and provide your aircraft's serial number. If you have missed the standard window, you can still apply by submitting a video verification to prove the device is in good working order.