DJI Maintenance Basic Service for Matrice 350 RTK (M350 RTK)
Sustained Peak Operational Excellence
The DJI Maintenance Program Basic Service is a factory-level preventative care solution engineered to maintain the operational integrity of your Matrice 350 RTK. For enterprise operators, regular maintenance is essential to mitigate the impact of harsh environments and reduce the risk of unexpected operational downtime.
Expert Inspection and Deep Cleaning
This service provides a comprehensive "health check" performed by DJI-certified technicians utilizing specialized professional tools. By identifying potential hardware fatigue or calibration drift early, this proactive approach ensures your asset remains safe, reliable, and compliant with professional flight standards.
Key Features
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Deep Cleaning: Professional removal of dust, sand, and debris to ensure optimal airflow and protect sensitive internal electronics.
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Detailed Parts Inspection: Thorough checks of structural integrity, propulsion systems, sensors, gimbal, and transmission modules.
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Firmware Updates & Calibration: Ensuring all systems are running the latest firmware, followed by precise recalibration of the IMU, compass, barometer, and gimbal.
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Official Maintenance Report: Receive a formal document detailing the drone's technical condition and the work performed for transparent recordkeeping.
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Two-Way Free Shipping: DJI covers all logistical costs for shipping your product to and from an authorized service centre in supported regions.
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Professional Quality Assurance: Services are conducted by factory-trained experts using genuine DJI parts to guarantee original manufacturer performance.
Activation Instructions
Following your purchase, you will receive your digital activation code via email, typically within 14 days, which remains valid for 24 months from the original date of sale. This service is activated by submitting a Maintenance Application through the official DJI Service portal to generate a unique case number.
- Plan Duration:
- One maintenance code is valid for a single service session. The activation code is valid for 24 months from the date of purchase.
- Renewal:
- N/A
- Coverage Type:
- Preventative Maintenance only; does not include accidental damage repairs.
- Replacement Policy:
- Includes cleaning and calibration; parts requiring repair or core component replacement are quoted separately.
- Maintenance Intervals:
- Recommended every 6 months or after 200 flight hours.
- Service Level:
- Basic Service Tier (Core inspection, update, and cleaning).
- Turnaround Time:
- Typically completed within 3-5 business days after arrival at the DJI Service Centre.