DJI Care Enterprise Plus for Matrice 4E - 1-Year Shared Coverage Plan

Unlimited Precision for High-Intensity Mapping

The DJI Care Enterprise Plus plan offers the highest tier of operational security for the Matrice 4E. Designed for professional surveyors and BIM managers, this plan provides unlimited repairs and replacements within the total financial limit of your coverage. This ensures that accidental damage, water ingress, or signal interference during critical mapping missions can be resolved quickly, keeping your large-scale geospatial projects on schedule.

Shared Coverage & Organizational Efficiency

A definitive advantage of the Plus tier is Shared Resource Pooling. Organizations operating multiple Matrice 4E units can centralize the coverage limits of each aircraft into a single "Shared Pool." This allows high-utilization assets to draw from the collective organizational balance if multiple incidents occur, maximizing the value of your protection investment across your entire mapping fleet.

Key Features & Benefits

• Unlimited Repair/Replacement Incidents: No numerical cap on service requests, provided your financial coverage balance remains sufficient.

• Shared Pool Capability: Purchase multiple Plus plans to create a collective coverage balance for your fleet.

• £0 Deductible Maintenance: For each incident, a fee equivalent to the damage assessment (parts and labour) is deducted directly from your balance. There are no additional per-incident fees.

• Factory Maintenance Included: Includes one free Standard Factory Maintenance service per year (deep cleaning, inspection, and calibration).

• Flyaway Coverage: Includes one-time Flyaway replacement per year at a fixed discounted fee (note: Flyaway fees are separate and do not deduct from the main repair balance).

• Battery Renewals: Includes two complimentary battery renewals per year to maintain high-performance power cycles for long-duration missions.

Activation & Binding Requirements

• Standard Binding: Recommended within 72 hours of the Matrice 4E's initial activation.

• Video Verification: If the 72-hour window has passed, you can activate the service by submitting a health verification video via the DJI Service Portal. Once approved, the service code can be bound to the aircraft regardless of age.

• Shared Pool Synchronization: To enable Shared Coverage, all aircraft must be bound to their respective Plus plans within 30 calendar days of the first unit's activation and binding. Important: The binding entity information (DJI Account) must be consistent across the fleet.

• Financial Overages: If a single repair or the cumulative cost of multiple incidents exceeds the balance, the user must pay the difference to receive further service.

Activation Information

DJI Care Enterprise Plus must be bound to your device within the standard activation window—typically when the product is brand-new and unactivated or has been activated for less than 15 days. Following your purchase, you will receive a digital activation code via email, generally within 14 days. To complete the activation, visit the DJI Care official activation website, enter your code, and provide your product's 14 or 20-character serial number.