DJI Care Enterprise Basic (Mavic 2 Enterprise Dual) - 1-Year Protection Plan

Eliminate Operational Downtime with Expedited Replacement Options

Managing an enterprise drone fleet involves inherent risks, from complex industrial inspections to high‑stakes search and rescue missions. A single collision or hardware failure shouldn’t derail your entire operation. The DJI Care Enterprise Basic plan provides an added layer of protection specifically for the Mavic 2 Enterprise Dual, helping ensure that qualifying accidental damage does not result in prolonged project delays.

A High‑ROI Strategy for Fleet Longevity

This protection plan is more than just “insurance”—it can be an important part of your operational ROI strategy. By reducing the financial impact of replacing hardware after covered accidental damage, your organization can better maintain service‑level agreements (SLAs) and budget predictability. With a streamlined replacement workflow, your pilots can fly with increased confidence in challenging environments, knowing that a replacement unit is available subject to a replacement fee and DJI’s current service terms. The plan helps extend the effective lifecycle of your fleet assets while keeping your hardware under DJI’s official coverage for the duration of the plan, in accordance with DJI’s warranty and service policies.

Key Features & Scannable Benefits

• Two Replacements Within the Term: Access up to two replacement units within the 12‑month coverage period for eligible accidental damage, each subject to a replacement fee.

• Accident Coverage: Protection for qualifying accidental damage, such as crashes, water damage, signal interference, and user error during normal operation, as defined by DJI’s current terms.

• Official Coverage Period: Main components remain protected under DJI’s official warranty and service coverage for the duration of the plan, in line with DJI’s applicable policies.

• DJI Care Express: Access to an expedited replacement channel (where available), designed to reduce downtime compared with standard repair cycles.

• Two‑Way Shipping Support: DJI typically covers logistics for shipping the damaged unit in and sending out the replacement, in accordance with regional service policies.

Activation Information

DJI Care Enterprise Basic must be bound to your aircraft within the official activation window—typically 48 to 72 hours after first use, depending on the model. After your purchase is processed, you will receive a digital activation code via email, generally within 14 days. To complete the process, visit the DJI Care official activation page, enter your code, and provide your aircraft's serial number. If you have missed the standard window, you can still apply by submitting a video verification to prove the device is in good working order.