DJI Care Enterprise Basic (Zenmuse H20T) – 1-Year Protection Plan

Secure Your Thermal Flagship with Professional Security

The Zenmuse H20T is an all-weather, multi-sensor solution featuring a 20MP Zoom camera, a 12MP Wide camera, a 1200m Laser Rangefinder, and a 640×512 Radiometric Thermal camera. Designed for mission-critical operations on the Matrice 300/350 RTK, this payload is frequently used in high-risk search and rescue and industrial inspection environments. The DJI Care Enterprise Basic plan provides an essential safety net, ensuring accidental damage does not lead to prohibitive repair costs or permanent mission failure.

Strategic Risk Mitigation for Professional Fleets

Managing high-value radiometric thermal sensors requires budget predictability. This 1-year plan acts as a strategic buffer, providing up to two replacements over 12 months for accidental damage sustained during normal use, including crashes, water damage, and signal interference. In the UK, each replacement claim for the Zenmuse H20T is subject to a fixed fee of approximately £619 (or the current regional equivalent).

With the DJI Care Express workflow, sensor downtime is drastically reduced. This priority channel facilitates the shipping of a replacement unit immediately upon DJI’s receipt of your damaged equipment, bypassing lengthy assessment phases. Furthermore, your investment is secured by an official manufacturer’s warranty extension for main components, lasting the entire 1-year duration of the plan.

Key Features & Scannable Benefits

• Two Rapid Replacements: Access up to two replacement units within 12 months to maintain continuous operational availability.

• DJI Care Express: Accelerated replacement workflow that ships your replacement unit as soon as the damaged equipment is received.

• Manufacturer’s Warranty Extension: Official warranty coverage for main components is extended to cover the full 1-year plan duration.

• Comprehensive Accident Coverage: Includes protection against crashes, water damage, signal interference, and operator error.

• Radiometric Thermal Protection: Dedicated coverage for the H20T's advanced 640×512 thermal imaging module.

• Free Two-Way Shipping: DJI covers all domestic ground shipping costs for the transit of damaged and replacement units.

What’s in the Box?

Note: This is a Digital product. No physical items will be shipped. Your activation key will be provided via email. Digital activation keys must be applied within 72 hours of the payload's first use. Missing this window necessitates a remote video verification process with DJI Support to bind the plan to the device. Processing can take up to 5 business days.