DJI Care Enterprise Basic (DJI Matrice 3TD) – 1-Year Protection Plan
Secure Your Thermal Operations with Professional Security
Autonomous thermal mission profiles utilizing the DJI Matrice 3TD and DJI Dock 2 require absolute hardware readiness for critical inspection and security tasks. The DJI Care Enterprise Basic plan provides a dedicated safety net for commercial operators, ensuring that accidental damage to your thermal-equipped aircraft does not result in unmanageable replacement costs or permanent mission failure.
Strategic Risk Mitigation for Automated Mission Success
This protection plan is a critical investment for enterprise organizations managing remote or high-frequency automated tasks. By providing up to two replacements over a 12-month period, it effectively stabilizes your operational budget and minimizes the financial impact of environmental hazards or unexpected collisions.
With the DJI Care Express workflow, fleet downtime is drastically reduced. This priority replacement channel skips the lengthy damage assessment phase, allowing you to swap damaged units for functional ones quickly to maintain project timelines. Furthermore, your investment is secured by an official manufacturer’s warranty extension for main components, lasting the entire duration of the plan.
Key Features & Scannable Benefits
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Two Rapid Replacements: Access up to two replacement units within the 12-month coverage period for a fixed fee.
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Accident Protection: Covers a range of common incidents, including collisions, water damage, signal interference, and misoperation.
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Official Warranty Extension: Main components remain covered by DJI's official warranty for the full duration of the service period.
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DJI Care Express: Exclusive rapid-response channel that facilitates replacement shipping immediately upon DJI's receipt of your damaged equipment.
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Dock 2 Integration Support: Specialized protection tailored for the Matrice 3TD’s autonomous mission profile and Dock-based deployment.
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Free Two-Way Shipping: DJI covers all domestic ground shipping costs when sending your unit back for replacement service.
Activation Information
DJI Care Enterprise Basic must be bound to your aircraft within the official activation window—typically 48 to 72 hours after first use, depending on the model. After your purchase is processed, you will receive a digital activation code via email, generally within 14 days. To complete the process, visit the DJI Care official activation page, enter your code, and provide your aircraft's serial number. If you have missed the standard window, you can still apply by submitting a video verification to prove the device is in good working order.