Grey Rock Innovations Ltd t/a Dronedesk
These Terms and Conditions apply to the purchase of goods (Goods) by the buyer (you or Customer) from Grey Rock Innovations Ltd, trading as Dronedesk, a company registered in England and Wales under company number 11621288 whose registered office is at Orchard House, Exeter EX5 1BR (we, us or Supplier).
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
Business Day means any day other than a Saturday, Sunday or bank holiday in England and Wales.
Contract means the legally binding agreement between you and us for the purchase and sale of Goods.
Dispatch Confirmation means our acceptance and confirmation of your Order.
Goods means the products sold by us through our Website.
Order means the goods specified by you in a purchase order.
Website means our website at www.dronedesk.io or any successor domain.
These Terms and Conditions shall be deemed to have been accepted by you when you accept them, accept a quotation, or take delivery of the Goods (whichever happens earlier) and shall constitute the entire agreement between us. These Terms and Conditions and any quotation (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.1 The description of the Goods is set out in our sales documentation, unless expressly changed in our quotation. In accepting the quotation, you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.
2.2 We may make changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.
3.1 The price (Price) of the Goods is set out in our quotation current at the date of your order or such other price as we may agree in writing.
3.2 If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we may increase the Price prior to delivery, provided we have informed you of such increase.
3.3 You may be entitled to discounts. Any eligible discount must be disclosed prior to order. Discounts, vouchers, codes or any other form of discount will not be eligible once an order has been placed.
3.4 The Price is inclusive of fees for standard packaging. If you request a variation to standard packaging, we may charge additional costs.
3.5 The Price is exclusive of any applicable VAT (VAT Registration Number: GB352634014) and other taxes or levies which are imposed or charged by any competent authority.
3.6 All quotations are Ex Works unless specifically agreed in writing at the point of quotation.
4.1 We will invoice you for the Price either: (a) before shipment of the order if agreed terms are proforma; (b) on or at any time after delivery of the Goods; or (c) where the Goods are to be collected by you or where you wrongfully do not take delivery of the Goods, at any time after we have notified you that the Goods are ready for collection or we have tried to deliver them.
4.2 You must pay the Price within 14 days of the date of our invoice or otherwise according to any credit terms agreed between us.
4.3 All payments must be made in British Pounds Sterling unless otherwise agreed in writing between us.
4.4 Time for payment shall be of the essence of the Contract.
4.5 If you do not pay within the period set out above, we may: (a) suspend any further deliveries to you; and (b) without limiting any of our other rights or remedies, charge you interest at the rate of 8% plus the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.6 We accept the following methods of payment: debit and credit cards, bank transfer, and PayPal. We reserve the right to charge a processing fee for certain payment methods, which will be disclosed at the point of payment.
4.7 Payment is classed as completed when funds are cleared.
5.1 We deliver to UK mainland addresses only. We do not deliver to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, or any address outside the United Kingdom.
5.2 We will arrange for the delivery of the Goods to the address specified in the quotation or your order, or to another location we agree in writing.
5.3 If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises.
5.4 Delivery can take place at any time of the day and must be accepted at any time between 8am and 6pm on Business Days.
5.5 If you do not take delivery of the Goods, we may at our discretion: (a) store or arrange for the storage of the Goods and charge you for all associated costs and expenses; (b) make arrangements for redelivery of the Goods and charge you for the costs of such redelivery; and/or (c) after 10 Business Days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the Price.
5.6 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We shall not be liable for any delay in delivery caused by circumstances beyond our control or your failure to provide adequate delivery instructions.
5.7 We may deliver the Goods by instalments, unless otherwise agreed, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment.
5.8 Carriage will be charged unless otherwise specified in a promotional offer.
6.1 You must inspect the Goods on delivery or collection.
6.2 If you identify any damages or shortages, you must inform us in writing within 3 Business Days of delivery, providing details.
6.3 Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and, if required, have carried out an inspection. Any faults must be reported before the Goods are used.
6.4 Subject to your compliance with this clause, you may return defective Goods and we will, as appropriate, repair, replace, or refund the Goods or part of them.
6.5 We shall be under no liability or further obligation in relation to the Goods if: (a) you fail to provide notice as set out above; (b) you make any further use of such Goods after giving notice; (c) the defect arises because you did not follow our instructions about the storage, commissioning, installation, use or maintenance of the Goods; (d) the defect arises from normal wear and tear; or (e) the defect arises from misuse, alteration, negligence, wilful damage or any other act by you, your employees, agents or any third parties.
6.6 You bear the risk and cost of returning the Goods.
6.7 Acceptance of the Goods shall be deemed to be upon inspection by you and in any event within 3 Business Days after delivery.
7.1 These Terms and Conditions apply to business customers only. If you are a consumer purchasing for personal use, please contact us for our consumer terms.
7.2 You confirm that you have authority to bind any business on whose behalf you use our Website to purchase Goods.
7.3 Quotations (including any non-standard price negotiated) are valid for 30 days only from the date shown unless expressly withdrawn by us at an earlier time.
7.4 Either party may cancel the order for any reason prior to your acceptance of the quotation.
7.5 Orders for Goods manufactured or purchased in accordance with your specifications may not be cancelled without our written authority. You undertake to indemnify us for all costs and expenses resulting from a breach of this condition.
7.6 If Goods are not in stock and are ordered by us to meet your order, with specific notification of the same, then the order cannot be cancelled, and Goods must be paid for in full.
7.7 Refunds (whether full or partial) will be issued within 30 calendar days of the day on which we agree that you are entitled to the refund.
8.1 The risk in the Goods shall pass to you on completion of delivery.
8.2 Title to the Goods shall not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods; and (b) any other goods or services that we have supplied to you in respect of which payment has become due.
8.3 Until title to the Goods has passed to you, you must: (a) hold the Goods on a fiduciary basis as our bailee; (b) store the Goods separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and (c) keep the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.
8.4 As long as the Goods have not been resold or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we may at any time require you to deliver up the Goods and, if you fail to do so promptly, enter any of your premises or those of any third party where the Goods are stored in order to recover them.
9.1 Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise shall be limited as set out in this clause.
9.2 Subject to clause 6, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.
9.3 If we do not deliver the Goods, our liability is limited, subject to the provisions below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the Price of the Goods.
9.4 Our total liability shall not, in any circumstances, exceed the total amount of the Price payable by you.
9.5 We shall not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods for: (a) any indirect, special or consequential loss, damage, costs or expenses; (b) any loss of profits, anticipated profits, business, data, information, software, reputation, goodwill, business interruption, or third-party claims; (c) any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; (d) any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; or (e) any loss relating to the choice of Goods and how they will meet your purpose or the use by you of the Goods supplied.
9.6 The exclusions of liability contained within this clause shall not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) any matter for which it would be illegal for us to exclude or limit liability; or (c) fraud or fraudulent misrepresentation.
10.1 We may terminate the Contract where: (a) you commit a material breach of your obligations under these Terms and Conditions; (b) you are or become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors; (c) you enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with your creditors; or (d) you convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part thereof.
11.1 All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
11.2 Notices shall be deemed to have been duly given: (a) when delivered, if delivered by courier or other messenger during the normal business hours of the recipient; (b) when sent, if transmitted by email and a successful transmission report or return receipt is generated; (c) on the fifth Business Day following mailing, if mailed by national ordinary mail; or (d) on the tenth Business Day following mailing, if mailed by airmail.
11.3 Our contact details for notices are: Grey Rock Innovations Ltd t/a Dronedesk, Orchard House, Exeter EX5 1BR. Email: shop@dronedesk.com
12.1 When providing the Goods to you, we may gain access to and/or acquire the ability to transfer, store or process personal data of your employees.
12.2 The parties agree that where such processing of personal data takes place, you shall be the 'data controller' and we shall be the 'data processor' as defined in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as may be amended, extended and/or re-enacted from time to time.
12.3 We shall only process personal data to the extent reasonably required to enable us to supply the Goods as mentioned in these Terms and Conditions or as requested by and agreed with you, shall not retain any personal data longer than necessary for the processing, and shall refrain from processing any personal data for our own or any third party's purposes.
12.4 We shall implement and maintain technical and organisational security measures as are required to protect personal data processed by us on your behalf. For any enquiries or complaints regarding data privacy, you can contact us at: shop@dronedesk.com
13.1 Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, pandemic, epidemic, or any other event that is beyond the control of the party in question.
14.1 No Waiver: No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.
14.2 Severance: If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that provision(s) shall be deemed severed from the remainder of these Terms and Conditions, which shall remain valid and enforceable.
14.3 Entire Agreement: These Terms and Conditions and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms and Conditions.
14.4 Third Party Rights: A person who is not a party to this Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.
15.1 This Contract shall be governed by and interpreted according to the law of England and Wales and all disputes arising under this Contract (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Company Name: Grey Rock Innovations Ltd t/a Dronedesk
Registered Number: 11621288
Registered Address: Orchard House, Exeter EX5 1BR
VAT Number: GB352634014
Email: shop@dronedesk.com
Jurisdiction: England and Wales
Version 1.0 – December 2025